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The Global Omni-Channel Revolution

Logistics and real estate implications for retailers

​​​​Global e-commerce presents retailers with a number of new opportunities. Is your organization prepared to take advantage of them?

E-commerce is rapidly changing the retail landscape, forcing retailers to continually evaluate their business models. While global e-commerce success once depended on offering customers multiple shopping channels, today’s customers demand a seamless, omni-channel experience.

How can retailers meet that demand? By aligning their supply chain, logistics, and real estate. This requires a total business transformation. Retailers need to leverage their stores and distribution networks to ensure that they have sufficient capacity and flexibility to meet growing, and often volatile, consumer demand. And they need to tailor the retail experience to meet the customer’s expectations, regardless of channel.

This white paper, the second in a series of three on e-commerce, looks at the latest trends and what retailers need to do from a logistics and distribution real estate perspective to compete in this rapidly changing environment.

E-commerce at a glance

​An omni-channel logistics model


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​Global B2C e-commerce sales, 2013-2017


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